When Adobe Premiere Elements detects default display drivers, it returns the following error message:
- Adobe Premiere Elements 2018 Upgrade Software
- Install Adobe Premiere Elements 2018
- Adobe Premiere Elements 2018 Upgrade
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'We have detected generic Microsoft's display driver on this machine. To get a better and faster playback performance, please update your display driver.'
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Download and install the correct display driver for your card from the manufacturer's website. For example, if you have an Nvidia video card, download the display driver for your card from the Nvidia website.
This message appears when the video adapters on your computer use the default (generic) display drivers supplied by Windows (Vista and later). The default drivers are good enough for display. However, for Adobe Premiere Elements to use the full functionality of your video adapter for editing, install the manufacturer supplied driver for the card.
Install Adobe Premiere Elements 2018
You can face issues with video playback if you do not have the correct display driver for the video adapter on your computer.
For more information on video adapters and display drivers, see http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-monitor-and-video-card-problems
Note: This error message is displayed after every fifth launch of Adobe Premiere Elements.
When Adobe Premiere Elements detects an incompatible display driver, it returns the following error message:
Adobe Premiere Elements 2018 Upgrade
'We have detected an incompatible display driver. Premiere Elements will run in safe mode. To get a better and faster playback performance, update your display driver.'
Update the display driver from the card manufacturer's website.
If updating to the latest driver doesn't solve your problem, try updating to a previous version of the driver.
- Delete the BadDrivers.txt file from your computer. Use the information below to locate the file.
- Win7: ProgramDataAdobePremiereElements
- Win XP: Documents and SettingsAll UsersApplication DataAdobePremiere Elements
The error message is displayed when the current display driver for your video adapter is not compatible with Adobe Premiere Elements. If you choose to ignore the message, Adobe Premiere Elements opens. However, you can have problems with video playback.
This error message is displayed every time you launch Adobe Premiere Elements.
- On your desktop, right-click My Computer, and select Properties.
- Expand Display Adapters. The list of graphic cards on your computer is displayed.
In the following image, the video adapter is ATI Radeon HD 3450
- In the Computer Management dialog, select Device Manager.
- Expand Display Adapters for the list of video adapters on your computer.
In the following image, the video adapter is Intel® Q 35 Express Chipset Family
Adobe Premiere Elements is currently being tested with dual graphics adapter systems. This configuration is not currently supported.
Note: This error message is displayed after every fifth launch of Adobe Premiere Elements.
When Adobe Premiere Elements detects an incompatible display driver, it returns the following error message:
Adobe Premiere Elements 2018 Upgrade
'We have detected an incompatible display driver. Premiere Elements will run in safe mode. To get a better and faster playback performance, update your display driver.'
Update the display driver from the card manufacturer's website.
If updating to the latest driver doesn't solve your problem, try updating to a previous version of the driver.
- Delete the BadDrivers.txt file from your computer. Use the information below to locate the file.
- Win7: ProgramDataAdobePremiereElements
- Win XP: Documents and SettingsAll UsersApplication DataAdobePremiere Elements
The error message is displayed when the current display driver for your video adapter is not compatible with Adobe Premiere Elements. If you choose to ignore the message, Adobe Premiere Elements opens. However, you can have problems with video playback.
This error message is displayed every time you launch Adobe Premiere Elements.
- On your desktop, right-click My Computer, and select Properties.
- Expand Display Adapters. The list of graphic cards on your computer is displayed.
In the following image, the video adapter is ATI Radeon HD 3450
- In the Computer Management dialog, select Device Manager.
- Expand Display Adapters for the list of video adapters on your computer.
In the following image, the video adapter is Intel® Q 35 Express Chipset Family
Adobe Premiere Elements is currently being tested with dual graphics adapter systems. This configuration is not currently supported.
If the suggested solutions did not solve your problem, report your issue on Adobe Forums for Adobe Premiere Elements. Remember to mention details of your graphic card and display driver when reporting the issue.
Portable hard drive not recognized.
- You can use the installer files to install Premiere Elements on your computer and then use it as full or trial version.
- You need your Adobe Premiere Elements serial number to complete the installation. Need help finding your serial number? Sign in to My Adobe to find serial numbers for registered products.
Or, see Find the serial number of your Elements product. - If you don't have the serial number, you can install the product and try it for a limited trial duration.
- You need your Adobe Premiere Elements serial number to complete the installation. Need help finding your serial number? Sign in to My Adobe to find serial numbers for registered products.
- Make sure that your system meets the requirements for Premiere Elements products.
- Having trouble? Get help from our community experts.
- How long does it take for download? See Estimated download times.
- Is my Windows 32 bit or 64 bit?
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If you are facing issues while downloading, do one of the following:
Adobe Premiere Elements 2018 Upgrade Guide
- Try using a different browser to download the installer file.
- Right-click the Download button and open the link in a new tab to download the installer file.
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If you are facing issues while downloading, do one of the following:
- Try using a different browser to download the installer file.
- Right-click the Download button and open the link in a new tab to download the installer file.
Learn how to access previous versions of non-subscription apps.
After you download the installer, you can follow the procedure in Installing Adobe Premiere Elements to install the application.
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